Heavenly Paws Dog Spa - Fresno, California

shamara adams

I am writing to express my dissatisfaction with the grooming services provided to my dog during his second appointment at your establishment. The haircut was not up to the standard I expect, and my dog was unfortunately cut in his private area.

I spoke to the owner about this incident, and she offered a free service for my next visit. However, when I called back to reschedule, she could not recall our previous conversation and abruptly hung up on me.

I am disappointed by the lack of professionalism displayed by the owner and the fact that there is no record of the groomer who serviced my dog. The owner also made an unfounded claim that my dog was aggressive, despite the fact that he had been groomed at your establishment just a month prior without any issues.

I believe the owner may have mistaken my dog for another, as she seemed to be referencing a different dog's behavior. It is concerning that your establishment does not maintain accurate records of its clients and their pet Susan.

UPDATE: Hi Susan, I was on my morning walk when I called, and I’m sorry if I came across as demanding—it was not my intention. I was simply out of breath and trying to schedule an appointment. I understand it can be frustrating when things get busy or when services don’t feel appreciated. However, it’s important to treat your customers with respect and kindness, even during challenging times. Great service brings in loyal business, and maintaining a positive attitude helps build better relationships.

Krystal Albright

Very great service! I was able to get an appointment The same day. The staff is friendly, and they took great care of my dog. She came back happy and beautiful! Highly recommend this cute grooming shop!

Malik Dream

My third time here, I had no complaints until now. I wanted a simple teddy bear cut. They made my dog look like a crackhead. They shaved her down and it was so inconsistent. My dog looks like a depressed widow. I usually don’t care to write reviews but this was the worst cut. Paying 60$ to make my dog look her absolute worse. What a joke.

Isabel Palomares

Took my two dogs there three times and the first time they came back scared with scars on certain parts! the next time one of them ended up having a bad infection on his private area and we had to pay for hospital bills then and my other dog ended up getting an ear infection three days later as well and we had to pay for hospital bills that were very expensive! aside from that they seem less energetic and always scared and sad although this happened not that long ago im barely putting a review because i know this review wouldnt fix all the problems my dogs had but after experiencing way better things in another grooming spot called paws in here in fresno i want to let others know that place is better and nicer and gentle as i got to wait in the waiting area so of your looking for a pet grooming go there!

Merhawit Gebrhihwot

I'm thrilled to share my wonderful experience at Heavely Pows Dog Spa! My first dog, a street dog, was transformed from dirty to dazzling. The team's exceptional skill and amazing customer service made all the difference. Thank you, Pows Dog Spa, for a fantastic first.

Brian Keys

Great service, Everytime I bring in my dogs the staff is super friendly and professional. Love The atmosphere as well. ?

Nykysha Miller

I dont normally leave reviews but I discovered this place from a flyer and I'm glad I went! My baby gets the best treatment! We've gone a few times and it's just the best experience. My little love gets pampered and he always comes back so happy ? Thank you heavenly paws!

Lillyanna Jackson

I don’t normally leave reviews, but this place was the best. They have the cutest decor and my baby came back looking so good! He normally is scared to go to the groomer but was so happy this time!