Rococo Hair Co. Albuquerque - Albuquerque, New Mexico

Ashley Yoder

I hate leaving negative reviews, but I am very disappointed with my hair. I had been considering going lighter for some time and came here at the recommendation of a family member. Michelle was my stylist. Prior to coming here I had been going to the same stylist for 8+ years who cut my hair perfect every time and I thoroughly regret leaving.

My hair was virgin brown that went down to just above my butt. I knew I was going to need to cut a couple inches off because I had gone longer than I usually do for a trim. After I showed her my inspo pic she said I would have to cut more off because if it’s too long the ends won’t process properly. I was hesitant but really wanted to go lighter so agreed. She said she would rough cut it first so we weren’t coloring unnecessary hair. She rough cut about 5 inches off. Then she got to coloring. It felt very rushed. Towards the end she was going so quickly that when she was scooping up the coloring and moving to my head, it was flinging on the cape. When I was looking around at the other stylist, their foils were neatly applied to the head in folded squares. Mine she would squeeze together so it looked like I had crinkled foils all over my head. But figured it didn’t matter. She washed my hair and went to style it, but before she started I stopped her and asked if she was going to cut anymore of my hair. She responded with, oh, did you want more length off? And I said no…. I thought you only did the rough cut and then do the actual cut when wet. Michelle said oh no, I actually did the actual cut the first time, no need to redo. When she “cut” my hair, which I thought was the rough cut, she literally just grabbed chunks of my hair and cut them. There was so comparing the sides, making sure they were even, nothing. But I trusted her and let her style it. When she was done she could immediately see I didn’t like it. At first I didn’t like it because of the color. I had selected an ashy tone which washed out my face, but the color choice was my fault. When curled it didn’t look too bad and reassured me the color would fade and we could retone it to a different color in a month. So $400 later I left pretty unhappy but I just thought it was because I didn’t like the color…. That was only the start.

That night, I braided my hair into 2 pigtails and immediately noticed the left side was about half to one inch shorter than my right. I thought maybe it was because it was curled. NOPE! When I straightened it, the left side was shorter than the left (pictures attached) and when I parted my hair in half and swept it to the side, there were varying lengths (pictures attached). I immediately called the salon in tears and the stylist who answered was so sweet. she sent a message to the manager who called me. I think her name was Jasmine? She was so kind and listened to my concerns. She let me know they don’t offer refunds but could get me into the stylist who did it so she could fix it. I made it clear I did not want to go back to someone who did such a poor job the first time so she contacted the owner who said she could get me in the next week to fix the cut and retone it. I accepted. She did retone my hair to a more warm color, which did look better on me and cut it. But, when I got home and straightened it, the left side was still shorter than the right. Then as the colors started to fade I started to hate it even more. The left side of my hair is very chunky and almost a completely different color than my right. My right side is blended better but the color is different and doesn’t look anything like the left side. I asked my sister what she thought and she told me it looks like I’m wearing 2 different peoples hair on my head and that she hated how chunky it looks (pictures attached). Since then I literally have worn my hair in a bun because I hate it so much and can’t get into my usual stylist for another month.

I gave them 2 star because they are very nice, but I hate everything about my hair. It’s clear they don’t know how to cut long hair and the coloring technique was horrible.

Ashley McCall

A friend recommended I get a haircut from Karen and I’m so happy I did! Not only was Karen great to talk to but her work is incredible. She’s very skilled and knowledgeable. I loved that she gave me recommendations based on my hair type and face shape. I’ll definitely be back!

Taylor Kaler

Nikky is the best! She’s always kind and so enjoyable to chat with. I’m pretty easy to please with actual haircuts but when I do decide to make a change she’s so helpful in figuring out what will look best! The salon is cute and everyone there is always kind. I love the products they use but more than anything I love Nikky 🙂

Amy Dixon

My stylist was super sweet and the salon is gorgeous…unfortunately my hair result is pretty bad. I really dislike leaving bad reviews, but I took 8hrs of vacation, drove 4 hours and spent $300.

I wanted a lived-in, dimensional balayage. Something that would grow out soft and get rid of that harsh demarcation. My hair did look better when I first left the salon when it was freshly toned, but the toner faded super fast (as toners often can) and that’s when I noticed a lot of the issues. The photos are taken a week after in natural light.

Anna Joy

My hair is damaged from the highlighting service I had with Shyana, her pricing was cheaper on the website but I have a lot of hair so I paid $200, was a bit too much for someone inexperienced and my hair texture is much different now. The blonde was extremely patchy as well, I had to go over my whole head with brunette dye by another salon who had cut my hair before and even before I told her anything of the appointment I had with Rococo she mentioned my hair seemed much more dry and unhealthy.

Alison Stern

Alyssa does my hair and always does a great job with my thick long hair! The price is very reasonable and the salon is always clean, bright, and friendly. They also offer water as a nice little bonus!

Sistine Aragon

Yesterday was my 1st time at Rococo Salon and I had the pleasure fo having Karen. Karen cut, and styled my hair. She is amazing, so informative and helpful. This Salon was beautiful, clean and cozy. I highly recommend Rococo Salon and Karen!

Johnny Oros

Nikky is amazing. She always get me in and out within an hour. She is always willing to help change my look, no matter how radical i choose to go. My hair has never felt so healthy after a gloss or balayge