Texas Health Seay Behavioral Health Hospital Plano - Plano, Texas

Teresa Gamez

To tengo una experiencia buena de este lugar porque atendieron a mi hijo muy bien y el estuvo salvó aquí y bien cuidado exelente servicio

Azaliya Jaramillo

I would not recommend this healthcare unit to anyone in need of compassionate or trustworthy care. My experience was riddled with misinformation, lack of organization, and a noticeable absence of support. From the beginning, the staff seemed evasive and unwilling to provide clear answers about my care. There were times I was led to believe certain aspects of my treatment were voluntary, only to find out later they were not, making me feel trapped rather than helped.

In addition to the communication issues, the unit lacked basic resources and support for patients, leaving me and others without guidance. Despite reaching out multiple times for clarification and assistance, I was met with either silence or vague responses that offered no real help. It was incredibly disappointing and, at times, even distressing.

If you or your loved ones are looking for a reliable healthcare facility, I would strongly suggest looking elsewhere.

blister

a necessary establishment but could be run better. few techs and nurses seem to be properly equipped to handle mental health crises. i have bpd and i was treated like i was possessed whenever i got emotional. one nurse verbatim asked “what’s wrong with you”. the therapists often seem to be the only ones competent enough in psychology to help patients who need 24/7 care. i really think every staff member on unit needs better training. one director (don’t know the job title) was playfully sexual with other staff. a portion of the current staff are not queer affirming. a nurse asked inappropriate questions about my transition.

John Oakley

Caveat: in-patient is hard. Full stop. If u are looking for a in-patient experience that's comfortable, you're not, in my experience, going to find one in the US of A .

Having said that, this place is safe, clean, and staffed by competent professionals .

I prefer not to avoid needing care at this level, but if I must, this will be my go-to.

To whomever is reading this: good luck ? ✨️

Camille Stanton

The administrative staff (specifically Lindsey) was very RUDE and sent us to the ER w our daughter because they supposedly didn’t have any beds. After being RE assessed in the ER, and waiting from 8pm until 6am the next morning, our daughter was finally admitted into the Seay Center. Once she was admitted, she was treated very well by the nursing staff, physicians and techs (with the exception of Tech Joey). Beware of Joey, he told the teens that it was their Fault that they were hospitalized. I asked whether he would have told a hospitalized cancer patient the same…. After Joey triggered Every child in the room, he was removed from the adolescent side of the hospital and moved to the adult side. In my opinion Joey shouldn’t be on either side of the hospital, he clearly doesn’t possess the compassion necessary to over see MENTAL health care patients! Thankfully, Joey is just a negative needle in a haystack of AMAZING staff. My daughter has been through SEVERE trauma, including being bullied and loss of a best friend to suicide. Aside from Joey, the ENTIRE staff was extremely compassionate and attentive to her needs. She even expressed having “fun” times during her 7 day stay! Now she is in the partial hospitalization program during the day, which is also very therapeutic according to her.

Samer Ramadan

I don’t know why there are so many negative reviews. The nurses ‘were very nice. We never had any problem getting an update on our child from the nurses.The Psychiatrists contacted us within 24 hrs and wanted to do their best to help. I had to write this review because I don’t families to be deterred from getting help. When I first saw a lot of these reviews I was apprehensive.

Lo-Lo Reanne

Highly unprofessional & not patient oriented. I was threatened to be assaulted by another patient and after numerous pleas that I did not feel safe around the violent patients, I was still assured I was safe. I was told to stay in my room if I didn’t feel safe around the violent patients and it was ridiculous that I had to be the one in solitude when other patients were threatening me. My last day I was assaulted during dinner by one of the violent patients and was immediately rushed for discharge. They will tell you “rounds are every 15 minutes,” well I was assaulted between rounds. I went to the ER post discharge and to my optometrist who said I could have gotten an ulcer if he didn’t treat it. I have done PHP here twice & it was a good experience to the point I promised to leave a good review post discharge the second time. That was until I was involuntarily admitted to inpatient and assaulted. Nurses also released which medications & when I was taking them to my older sister, who I did not sign a release form to hear my medical information.

Karlie Gonzales

I went here when i was 16 and it was horrible i was voluntarily admitted and when i asked to leave(my mom was on board) they told me no then kept me for 3 more days. There was no schedule, in the 5 days i was there we went outside once for maybe 20 minutes. They would also never tell me anything about my care or what medication they were giving me.The only good part was the male therapist i believe his name is Darius. Night shift did just about nothing ever. I was around Violent patients. Also on intake during the body check i was having a panic attack and they didn’t care they almost forcibly undressed me so it would go quicker. My intake lady also told my mom about something that happened 2 years prior with no warning to me that she would tell her. I was told she wouldn’t. In other words DO NOT SEND YOUR CHILD HERE